Privacy Policy

Last updated: September 2026

1. Who We Are

Emma's Lab is a handmade craft and candle studio based in Mettmenstetten, Switzerland. We operate the website emmas-lab.ch. For any privacy-related questions, contact us at [email protected].

2. What Data We Collect

Contact form: When you send us a message, we collect your name, email address, and the content of your message. We use this only to respond to your inquiry.

Cookies and analytics (only with your consent): We use Google Analytics 4 and Meta Pixel to understand how visitors use our site and to show relevant ads. These services set cookies and collect anonymised usage data.

3. Legal Basis

We process your data in accordance with the Swiss Federal Act on Data Protection (nLPD) and, where applicable, the EU General Data Protection Regulation (GDPR). Contact form data is processed based on our legitimate interest in responding to inquiries. Analytics cookies are processed based on your explicit consent.

4. Third-Party Services

• Google Analytics 4 — usage analytics. Data processed by Google LLC (USA). Google Privacy Policy
• Meta Pixel (Facebook/Instagram) — advertising measurement. Data processed by Meta Platforms, Inc. (USA). Meta Privacy Policy
• EmailJS — contact form delivery. Your message is routed via EmailJS servers to reach us.

5. Data Retention

Contact form messages are retained for up to 12 months and then deleted. Analytics data is retained per the default settings of Google Analytics (14 months). You may request deletion at any time.

6. Your Rights

Under Swiss nLPD and GDPR you have the right to: access the personal data we hold about you, request correction or deletion, withdraw consent at any time (this does not affect prior processing), and lodge a complaint with the relevant supervisory authority.

To exercise any of these rights, email us at [email protected].

7. Cookies

We only set analytics and advertising cookies after you have given your consent via the banner on our website. You can withdraw consent at any time by clearing your browser cookies and declining on your next visit.

8. Changes to This Policy

We may update this policy from time to time. The date at the top of this page reflects the latest revision.